Terms of Service
Effective Date: July 18, 2025
These Terms of Service ("Terms") govern your use of ViralWait's viral waitlist platform and services. By using our service, you agree to these terms.
Contact Information
ViralWait
Email: support@viralwait.com
Website: https://viralwait.com
Acceptance of Terms
By accessing or using ViralWait's services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our service.
- • You must be at least 18 years old to use our service
- • You must provide accurate and complete information when creating an account
- • You are responsible for maintaining the security of your account
- • You agree to use our service in compliance with all applicable laws
Description of Service
ViralWait provides a Software-as-a-Service (SaaS) platform that enables users to create and manage viral waitlist campaigns. Our services include:
- • Viral waitlist creation and management tools
- • Referral tracking and analytics
- • Email automation and notifications
- • Campaign analytics and reporting
- • Customer support and documentation
Note: ViralWait is a platform tool. You are responsible for the content, compliance, and legal aspects of your own campaigns and use of participant data.
User Responsibilities and Acceptable Use
You agree to:
- Use our service only for lawful purposes and in accordance with these Terms
- Comply with all applicable laws, including data protection and privacy laws
- Obtain proper consent from waitlist participants before collecting their information
- Provide accurate campaign information and honor any promises made to participants
- Maintain the security of your account credentials
You agree NOT to:
- Use our service for any illegal, harmful, or fraudulent activities
- Create campaigns that promote hate speech, violence, or discrimination
- Spam, mislead, or deceive waitlist participants
- Attempt to reverse engineer, hack, or compromise our platform
- Share your account credentials or allow unauthorized access
- Use our service to collect data without proper consent or for unauthorized purposes
Payment Terms and Billing
Subscription Plans
- • Free Plan: Limited features, up to 1,000 signups
- • Pro Plan: Full features, unlimited signups, billed monthly or annually
Payment Processing
- • All payments are processed securely through Stripe
- • Subscription fees are billed in advance on a recurring basis
- • All fees are non-refundable except as required by law
- • You authorize us to charge your payment method for all applicable fees
Cancellation and Refunds
- • You may cancel your subscription at any time through your account settings
- • Cancellation takes effect at the end of your current billing period
- • No refunds are provided for partial months or unused services
- • Your data will be retained for 30 days after cancellation for recovery purposes
Data Ownership and Export
You own your data. All campaign data, email lists, and analytics belong to you.
- • You can export your data at any time in standard formats (CSV, JSON)
- • We provide tools to help you migrate your data if you choose to leave
- • You are responsible for backing up your important data
- • We retain data for technical and legal purposes as outlined in our Privacy Policy
Service Availability and Support
- Uptime: We strive for 99.9% uptime but cannot guarantee uninterrupted service
- Maintenance: We may perform scheduled maintenance with advance notice
- Support: Email support is available at support@viralwait.com
- Updates: We regularly update our platform with new features and improvements
Limitation of Liability and Disclaimers
Important: Please read this section carefully as it limits our liability to you.
Service "As Is"
Our service is provided "as is" without warranties of any kind. We do not guarantee specific results from using our platform.
Limitation of Damages
In no event shall ViralWait be liable for any indirect, incidental, special, or consequential damages. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.
User Responsibility
You are solely responsible for your use of the service, your campaigns, and compliance with applicable laws and regulations.
Account Termination
Termination by You
You may terminate your account at any time by canceling your subscription or contacting support at support@viralwait.com.
Termination by Us
We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or fail to pay applicable fees.
Effect of Termination
- • Your access to the service will be suspended or terminated
- • You may export your data within 30 days of termination
- • We may delete your data after the retention period
- • Outstanding fees remain due and payable
Intellectual Property Rights
ViralWait Rights
ViralWait and its licensors own all rights to the platform, including software, trademarks, and content. You receive a limited license to use our service.
Your Content Rights
You retain ownership of all content you create using our platform. You grant us a limited license to process and display your content as necessary to provide our service.
Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes via email or through our platform. Continued use of our service after changes constitutes acceptance of the new Terms.
Governing Law and Disputes
These Terms are governed by the laws of the United States. Any disputes will be resolved through binding arbitration or in the courts of the United States.
Before pursuing formal dispute resolution, we encourage you to contact us at support@viralwait.com to resolve issues informally.
Questions About These Terms?
If you have any questions about these Terms of Service, please contact us:
Email: support@viralwait.com
Subject Line: Terms of Service Inquiry
We're here to help clarify any questions and ensure you understand your rights and responsibilities.